To differentiate themselves and stay competitive, businesses today are adopting the design thinking process as a capability to put people at the heart of what they do.
Shift by Design helps businesses build that capability by creating an innovative team culture to deliver products, services and processes designed to meet people’s needs. We do this by collaborating and co-creating with businesses to build deeper connections between their brand and people – whether they are customers, end users or colleagues.
What we do
Customer Experience
and Service Design
Designing world class customer experiences and service delivery to create desirable human centered journeys and unlock what customers value most.
Design Thinking Workshops
A practical hands on introduction to design thinking customized to inform and build your teams so that they have the tools to innovate in your business.
Design Sprint Facilitation
Ideating and prototyping business challenges to create new opportunities through high energy design workshops.
Brand Strategy and Design
Creating strong brands with meaning to connect customers to compelling brand stories.
Customer Research
Putting your customers at the heart of the design project to gain deep insights and discover unmet needs.
Business Design & Coaching
Helping companies be more effective based on real world experiences and proven design thinking methods.
UX Design
Digital and physical usability and function to design meaningful interactions with products and services.
With 25+ years working in the creative industry, we’ve had the opportunity to work on and with some great brands, including the following:
